Privacy Policy

Welcome to DropDrobe.co.za. We are committed to protecting your privacy and ensuring that your personal information is handled securely, lawfully, and transparently in accordance with South Africa’s Protection of Personal Information Act, 2013 (“POPIA”).

 

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, use our services, or interact with us online.

 

1. About DropDrobe.co.za

DropDrobe.co.za (“we”, “us”, “our”) operates an online platform offering apparel, accessories and related services. We act as the Responsible Party under POPIA for processing your personal information.

 

2. Information We Collect

2.1 Information You Provide Directly

- Full name

- Email address

- Phone number

- Delivery address

- Billing details

- Account login details (if applicable)

- Communication preferences

 

2.2 Information Collected Automatically

- Device information (IP address, browser type, operating system)

- Website usage data (pages viewed, clicks, time spent)

- Cookies and tracking technologies

 

2.3 Optional Information

- Survey responses

- Product preferences

- Social media interactions

 

3. How We Use Your Information

We use your personal information to:

- Provide and improve our website and services

- Process orders, payments, and deliveries

- Communicate with you about products, promotions, and updates

- Personalise your user experience

- Respond to queries or customer service requests

- Prevent fraud and enhance security

- Comply with legal obligations under POPIA and other South African laws

 

4. Sharing of Personal Information

We will never sell your personal information. We may share your information with trusted third-party service providers such as:

- Payment gateways

- Courier and delivery providers

- Marketing service platforms

- IT and data security service providers

- Analytics tools

 

5. Cookies and Tracking Technologies

DropDrobe.co.za uses cookies to enhance functionality, analyse behaviour, and personalise your experience. You may disable cookies, but some features may not work correctly.

 

6. Security of Personal Information

We use reasonable technical and organisational measures to protect your data from loss, damage, or unauthorised access.

 

7. Your Rights Under POPIA

You may request:

- Access to your information

- Correction or deletion of personal information

- Withdrawal of consent

- Objection to processing

- Lodging complaints with the Information Regulator

 

Information Regulator Contact:

Email: complaints.IR@justice.gov.za

Website: www.justice.gov.za/inforeg/

 

8. Retention of Information

We retain your personal information only as long as necessary to meet legal, operational, and service obligations.

 

9. International Data Transfers

If information is transferred outside South Africa, adequate protections will be ensured in compliance with POPIA.

 

10. Direct Marketing

Marketing communications are sent only with consent or to existing customers who have not opted out. You may unsubscribe at any time.

 

11. Links to External Websites

We are not responsible for the privacy practices of linked third-party sites.

 

12. Updates to This Policy

DropDrobe.co.za may update this policy periodically. Updated versions will appear on this page.